Life Care Centers of America’s Whatever It Takes And Then Some program honors associates who go beyond their job descriptions in caring for residents, their families and fellow associates. Here are three of the inspiring stories from our November 2015 winners:
Peggy Manion, restorative aide at The Lane House in Crawfordsville, Indiana, went beyond the call of duty to help serve a new resident who only spoke Mandarin. He had been deconditioned before coming to the facility and needed to walk more regularly. Manion looked up several words in Mandarin, then wrote out the English word and the Chinese word side by side. She started with “walk,” “room,” “dining room” and “eat,” and has since added to the vocabulary so that the resident can communicate his needs and feelings better. He is happier now and walks to the dining room for at least one meal a day, which increases his socialization.
Rafaela Dequina, housekeeping aide at Garden Terrace at Fort Worth, Texas, used her own money to purchase extra-warm socks for a resident when she noticed that his feet are always cold. He was pleased with his knee-high socks to keep his toes and legs toasty.
Roy De Leon, assistant director of rehab at Lake Forest Nursing Center in Lake Forest, California, soothed a patient who was in a lot of pain. De Leon calmed her by singing a Gregorian chant, and she felt better and was able to make progress in therapy.